FAQ - Frequently Asked Questions
📌 FAQ - Frequently Asked Questions
🛍️ Ordering & Payment
Q: How can I place an order?
A: Simply add Bouncy Buddy to your cart and complete the checkout process. We accept PayPal, Visa, Mastercard, and other major credit cards.
Q: Can I cancel or modify my order after placing it?
A: We process orders quickly to ensure fast shipping. If you need to make changes, contact us at tailsup.store@gmail.com within 12 hours of placing your order. After this period, cancellations or modifications may not be possible.
🚚 Shipping & Delivery
Q: How long does shipping take?
A: Orders are processed within 24 hours, and shipping takes 6-12 business days depending on your location. You’ll receive a tracking number once your order has shipped.
Q: Where do you ship from?
A: To ensure fast and reliable delivery, we ship directly from our global warehouses, depending on stock availability.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking number via email. You can also track your package at any time here.
Q: Do you offer international shipping?
A: At this time, we only ship within the United States.
🐶 About Bouncy Buddy
Q: What is Bouncy Buddy?
A: Bouncy Buddy is an interactive plush toy designed to keep your dog entertained. It moves, jumps, and emits sounds, encouraging play even when you're not around.
Q: Is it safe for my pet?
A: Yes! Bouncy Buddy is made from pet-safe, non-toxic materials, and the plush cover is washable.
Q: How does it work?
A: Simply charge it using the included USB cable, turn it on, and watch your pup have fun!
💰 Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day money-back guarantee. If you’re not satisfied with your purchase, contact us at tailsup.store@gmail.com with your order number, and we’ll guide you through the return process.
Q: What if my item arrives damaged?
A: If your order arrives damaged or defective, email us within 48 hours of delivery with photos of the product, and we’ll send a replacement or issue a refund.
Q: Do you offer refunds if my order is delayed?
A: If your package is significantly delayed beyond our estimated shipping time (over 30 days), we’ll investigate the issue. In most cases, we’ll offer a full refund or resend the order.
📞 Contact Us
If you have any other questions, feel free to reach out to us at tailsup.store@gmail.com or visit our Contact Us page.
📍 Customer Support Hours:
Monday - Friday: 9 AM - 6 PM EST
We aim to respond to all inquiries within 24 hours.